Covid 19 Mitigation Policy and Procedures

Updated November 13, 2020

This organizational policy includes the measures we are actively taking to mitigate the spread of coronavirus. You are kindly requested to follow all these rules diligently, to sustain a healthy and safe workplace in this unique environment. It’s important that we all respond responsibly and transparently to these health precautions. We assure you that we will always treat your private health and personal data with high confidentiality and sensitivity.


This coronavirus (COVID-19) company policy is susceptible to changes with the introduction of additional governmental guidelines. If so, we will update you as soon as possible by email.



This coronavirus policy applies to all of our employees/volunteers who physically work or volunteer on site at 2714 Wyoming Ave, El Paso, TX 79903 or the Food Pantry at 2716 Wyoming Ave. We strongly recommend to our remote working personnel to read through this action plan as well, to ensure we collectively and uniformly respond to this challenge, as well as prepare for a future return to being physically “at work.”


Policy elements

Here, we outline the required actions employees/volunteers should take to protect themselves and their co-workers from a potential coronavirus infection.


Sick leave arrangements:

  • If you have cold symptoms, such as cough/sneezing/fever, or feel poorly, request sick leave or work from home. If you are a volunteer, let your supervisor know that you will not make it to your assigned shift.

  • If you have a positive COVID-19 diagnosis, you can return to the center/volunteering only after you’ve fully recovered, with a copy of your negative test results or a doctor’s note confirming your recovery.


Work from home requests:

All employees are requested to work from home until further notice unless their role requires in-person tasks (ie: food pantry). The following information is for when we return to the office in the future.


  • If you are feeling ill, but you are able to work, you can request to work from home.

  • If you have recently returned from areas with a high number of COVID-19 cases (based on CDC announcements), we’ll ask you to work from home for 14 calendar days, and return to the office only if you are fully asymptomatic. You will also be asked not to come into physical contact with any colleagues during this time.

  • If you’ve been in close contact with someone infected by COVID-19, with high chances of being infected yourself, request work from home. You will also be asked not to come into physical contact with any colleagues during this time.

  • If you’re a parent and you have to stay at home with your children, request work from home. Follow up with your supervisor to make arrangements and set expectations.

  • If you need to provide care to a family member infected by COVID-19, request work from home. You’ll only be permitted to return to the office 14 calendar days after your family member has fully recovered, provided that you’re asymptomatic or you have a doctor’s note confirming you don’t have the virus. You will also be asked not to come into physical contact with any colleagues during this time.


Traveling/commuting measures:

  • All work trips and events – both domestic and international – will be cancelled/postponed until further notice.

  • All meetings should be done virtually where possible, especially with non-organization parties (e.g. candidate interviews and partners).

  • If you normally commute to the office by public transportation and do not have other alternatives, you can request to work from home as a precaution.

  • If you are planning to travel voluntarily to a high-risk country with increased COVID-19 cases, we’ll ask you to work from home for 14 calendar days. You will also be asked not to come into physical contact with any colleagues during this time.


Cleaning/Sterilization policies:

We have implemented a robust custodial cleaning program to ensure our building is ready to receive visitors, and to keep staff/employees safe during the time that the BRC building is closed.

  • The BRC will continue to provide hand-washing supplies in the bathroom, in outdoor volunteer situations like Food Pantry, and to make sure there is easy access to hand sanitizer.

  • The BRC will continue to have custodial staff clean and disinfect high touch surfaces.

  • The BRC will continue to focus on extra cleaning in areas where disease is most likely to spread.

  • In case of contamination, the BRC has resources to deep-clean the entire building, including the Food Pantry.


General hygiene rules:

  • All employees/volunteers will wear a suitable mask when on-site at the center or food pantry.  You may request a mask from your supervisor if you do not have a suitable one (we have extras).

  • Access to additional PPE: face shields, gloves, aprons are all available by request.

  • For volunteers/employees who are interpreting for Deaf clients: we can provide masks with clear panels that must be worn during Deaf Pantry Days.  They may be worn with or without face shields, depending upon your preference.  Masks must be worn with face shields. Employees/volunteers may bring their own see-through face masks as long as they meet CDC guidelines as outlined above.

  • Gloves will be provided and used by all volunteers who are handling food in the food pantry.

  • No more than 4 employees/volunteers will be allowed in any room of the food pantry or center at a time, to allow for proper social distancing, with the exception of the restroom, in which only 1 person at a time is allowed. 

  • No more than 4 employees/volunteers will take their lunch break at the same time, to allow for proper social distancing.

  • Volunteers at food pantry will maintain proper social distancing (minimum of 6 feet) with clients, whether drive-through or walk-up, when taking information from clients, putting groceries into the trunk, and communicating.

  • No mask, no service:

    • Clients will be required to wear masks whether walk-up or drive-through, and volunteers/employees will wait for clients to put masks on before communicating with clients. 

    • Clients who refuse to wear a mask will be guided out of the distribution line.  If they come back through with the mask on, employees or volunteers will assist them in receiving distributed items.

  • If in the drive-through line, clients will not get out of their car.  If clients cannot open their trunk from inside the car, volunteers will assist with doing so externally.

  • If in the walk-up line, employees/volunteers will not assist clients with carrying distributed goods or placing items in their carriers, to maintain proper social distancing.

  • Wash your hands after using the toilet, before eating, and if you cough/sneeze into your hands (follow the 20-second hand-washing rule). You can also use the sanitizers you’ll find around the center and food pantry.

  • Cough/sneeze into your sleeve, preferably into your elbow. If you use a tissue, discard it properly and clean/sanitize your hands immediately.

  • Open the windows regularly to ensure open ventilation.

  • Avoid touching your face, particularly eyes, nose, and mouth with your hands to prevent from getting infected.

  • If you find yourself coughing/sneezing on a regular basis, avoid close physical contact with your coworkers and take extra precautionary measures (such as requesting sick leave).